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Telecare Admin Assistant

Employer
Bromsgrove and Redditch Councils
Location
Town Hall Walter Stranz Square Redditch B98 8AH
Salary
£20,903 - £23,080
Closing date
23 May 2021
Reference
RBREC1026

Job Details

TELECARE ADMINISTRATION ASSISTANT

CCTV & Telecare Services

Redditch Borough Council

Post ref: 70/868

£20903- £23080 per annum (pro rata if part time)

30 hours per week 5 days per week (weekend working may be required)

Open to Job Share if applicable

We are looking for a Telecare Services Support Officer to join our busy Team.  The position is based at Redditch Town Hall but you may be required to travel within Redditch and Bromsgrove districts.

As a Telecare Services Support Officer you will deal with a range of enquires and requests regarding the Services we provide taking a variety of calls over the telephone and speaking to customers in reception.  You will be required to talk to potential and existing Clients and their families on a daily basis; promote the service and collect and record personal details.   You will also maintain stock records, prepare equipment, create and update records on various Council Systems, raise invoices and complete a variety of administration tasks. 

The post requires an enthusiastic candidate who has the desire to learn. You must be customer focused and looking for a varied and challenging administrative position.  Experience in a customer service role and/or experience of working with elderly and vulnerable people is desirable.  Candidates are not expected to have knowledge of Telecare Services as full training will be given. 

The closing date for receipt of completed applications is 23rd May 2021.  Interview dates to be confirmed.

For an informal discussion about the role please contact Julia Hickman, Telecare Services Team Leader on 01527 534060.

This post is exempt under the Rehabilitation of Offenders Act 1974 and as such appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service before the appointment is confirmed.  This will include details of cautions, reprimands or final warnings, as well as convictions.

To apply please select the link below. If you experience any difficulties applying online, please contact HR Support on human.resources@bromsgroveandredditch.gov.uk.   CV's will not be accepted.

https://www.wmjobs.co.uk/employer/1000/bromsgrove-and-redditch-councils/

If you do not hear from us within four weeks of the closing date, you should assume that your application was not successful on this occasion

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