ICT Application Support Officer

Bromsgrove District and Redditch Borough Councils

Grade 7

£29,577 to £33,782 per annum, (pro rata if part time)

37 hours per week

12 months Fixed Term Contract

Are you a focused and dynamic ICT Application Support Officer who thrives on change? Are you committed to the delivery of customer focused service improvement? If so, this is an exciting and challenging time for you to join us where you will have the opportunity to impact change and bring about improvements.

An exciting opportunity has arisen in the Business Transformation Department for a dynamic and resourceful ICT Application Support Officer to support the delivery of ICT Services at both Bromsgrove District and Redditch Borough Councils.

Working across both Councils you will be expected to ensure that the Business Applications, supported by ICT, are available to the departments and working correctly enabling council services to be delivered successfully. Should the Business Application fail at any time you will work to resolve the problem as soon as possible and action any options available through external support contracts.

The officer requires a detailed understanding of the services areas and actively builds a professional relationship with customers understanding and delivering the proactive help they need to enable them to improve service delivery.

As many of the business applications exchange information, an understanding of how this is achieved and an ability to develop and support these processes is vital.

The shared ICT team at Bromsgrove and Redditch are currently involved in the implementation and support of a number of exciting projects using leading edge technologies.

A proven ability to plan, organise and manage priorities is essential along with excellent analytical skills and the ability to present complex information to a wide range of audiences both verbally and in writing.

The post holder will have access to the PSN connected network.  As such there is a Cabinet Office requirement to be validated to the Baseline Security Standard (BPSS).  The BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information.  This includes identity check, national and immigration status, employment history (3 years) and verification of criminal record (unspent convictions only).  Therefore, a basic Scottish Disclosure is needed for this post.

The closing date for receipt of completed applications is Wednesday 30^th June 2021.

 Interviews will be held on W/C 12^th July 2021.

If you do require further information on the post, please contact Karen Jones

To see a job description and person specification for this post please select the link at the end of this advert

To apply please select the "apply" tab below. If you experience any difficulties applying online, please contact our recruitment line on (01527) 534117.

If you do not hear from us within four weeks of the closing date, you should assume that your application was not successful on this occasion