Customer Services Assistant

Rugby, Warwickshire
£19,312 - £19,698 per annum (pro rata for part-time)
27 May 2021
14 Jun 2021
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Job Type
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Working Pattern

About Us and The Role



Warwickshire Library & Information Service have four posts available based at our busy Rugby and Wolston Libraries where you will be the first point of contact for all users.

The post-holder will be an integral part of a team - therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages.

ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.

You may also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories.

Wolston Library is a small community library in the centre of the village. It is open 15 hours per week 6 days a week. It is single staffed. Regular activities include Silver Surfers and LEGO club which are supported by volunteers. A weekly Rhyme Time takes place on a Wednesday. Staff from Rugby Library come to support the delivery of this activity.

Key requirements:

  • 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
  • A flexible approach to working hours within the needs of the service. You may also be required to work across any of our local libraries
  • Experience of working with members of the public in a customer service environment
  • Ability to share enthusiasm and knowledge of books and reading with customers of all ages
  • Ability and willingness to deliver promotional activities with customers of all ages
  • Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services

On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade. Please do not upload copies of your qualifications, CVs or any forms of ID.


The working patterns for each of the posts can be found in the link below. Please specify your post preference on the application form.

Working Patterns

Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on a Saturday and specific sites also on Sunday. Staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change.

Sundays as required at Rugby Library (12.00-16.00) on a rota basis, enhanced rates of pay for Sunday working & time off in lieu.


For the full Job Description and Person Specification please click the link here. 


Additional Information

If you have any questions, please contact Matthew Barton. Email:


Closing date: Monday, 14th June 2021


Interview date: Week commencing 21st June 2021


To apply for this vacancy please click on the 'Apply' button.
Our method of application is online, please note, CV’s should not be submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application demonstrates that they meet the criteria for the post. This means the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact  and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all staff. Would particularly welcome applications from all suitably qualified persons from the BAME community, people with a disability and people from the LGBT+ Community.

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