Family Information Service Delivery Officer

Coventry, One Friargate, Station Square, Coventry
£19698 - £23080
28 May 2021
13 Jun 2021
Job Ref
Resourcing Team
Contract Type
Working Pattern

The role of the Early Years’ Service is to:

  • Lead and facilitate strategic development for Early Years across the City, working with a range of partners
  • Raise educational standards and quality in private, voluntary and independent (PVI) childcare provision and Schools, for children aged birth to 5 years
  • Provide market management to secure sufficient registered childcare and education places
  • Secure and fund early years provision which is free of charge to parents
  • Provide advice and guidance to extended childcare provision for children beyond the age of 5 years.  

It is also the role of the team to provide childcare related advice to parents and carers. Early years officers liaise with PVI providers, schools, parents/carers and other external agencies to achieve the best outcomes for young children.

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

What is the job role?

We are seeking to appoint a motivated and passionate individual to join our successful team within the Early Years’ Service.

The purpose of this role is:

  • To support to the Family Information Service (FIS) contribution to the Childcare sufficiency agenda and Statutory Duties for information by collecting, collating and analysing data.
  • To support the management of the childcare market and provide high-quality information and advice about childcare and related matters to parents, carers, students, employers, childcare providers and professionals.
  • To ensure that all information that is held at the FIS is accurate, up to date, of quality and is fully compliant with the Data Protection requirements and legislation e.g. GDPR and Freedom of Information.

You will work under the direction of the FIS Data Manager to ensure files and directories in the database are updated, accurate and reviewed regularly.  You will liaise with government departments, including the Office for Standards in Education (Ofsted) to analyse and interpret data on registered childcare provision in order to deliver high quality information to service users.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

You will have good communication skills for contacting childcare providers on a regular basis to collect information and updates that will feed into the maintenance of an accurate database of childcare provision and activities for children from birth – 20; including information such as vacancies and costs.

They will be required to prepare and produce lists, reports, presentations and data, including monitoring and evaluating information and assist in managing the childcare market under the Local Authority's sufficiency duty by liaising with partners around current provision, gaps and demand.

Key Requirements

  • A relevant childcare qualification to NVQ level 3 or relevant work experience that demonstrates the skills and abilities required to perform the tasks of the post. 
  • Level 3 NVQ or above in Advice and Guidance or Customer Service.
  • Relevant ICT qualification and skills sufficient to develop systems and analyse data.

The post would suit an individual with prior experience of working within the early years sector who is able to communicate effectively, both written and verbally, at all levels.  Has the ability to present a positive, practical and creative approach to the use of ICT including the skills to analyse and interpret statistical data appropriately and effectively.

Candidates should be able to demonstrate knowledge, skills and experiences related to:

  • Knowledge and understanding of the Childcare Act 2006 and 2016, Data Protection Act and Freedom of Information Act.
  • The range and diversity of childcare provision and services for families.
  • Good planning, time management,  organisational skills and can work to deadlines.
  • Using and developing databases and spreadsheets.

We can offer:

  • Friendly, supportive and highly motivated staff
  • A strong commitment to raising standards
  • Excellent opportunities to build experience working across the remit of early years education

Your application should:

  • Describe what attracts you to this role and how your experience relates to the opportunities and challenges presented by this post.
  • Outline your experience and detail how you meet the person specification, with clear evidence of your impact.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date: w/c 28 June 2021


Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

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