Project Support Officer

District Council House, Frog Lane, Lichfield
£18,562 - £19,312
28 May 2021
14 Jun 2021
Job Ref
Contract Type
Fixed Term Contract
Working Pattern
Flexible hours

Lichfield District Council’s Information and Communications Technology team is at the very heart of the Council’s operations and plays a pivotal role in supporting the delivery of services to the residents and businesses of Lichfield district. 

This position will be offered initially on a one year fixed term contract.



This SFIA (Skills Framework for the Information Age) Level 3 role will assist the project manager in managing projects, carrying out day to day administration to support the delivery of projects, ensuring actions are completed by other teams and any other duties that are seen as appropriate.  There is a need to remove project work away from BAU activities this role has been created to support the project manager to deliver that project pipeline effectively and efficiently, delivering to time and budget.


The Project Support Officer role calls for a multi-faceted individual who will:

  • Have demonstrable project management experience and a proven background driving projects to successful completion
  • Develop formal Project Plans and Project Initiation Documentation
  • Have excellent interpersonal, communication and co-ordination skills
  • Be able to manage several projects simultaneously
  • Have strong stakeholder management experience and skills to work diverse teams
  • Manage all projects separate to BAU activities, including picking up failing projects
  • Have a formal project management qualification e.g. Prince2



  • Requirements definition and management
  • Portfolio, programme and project support
  • Knowledge management
  • User research
  • User experience evaluation
  • Change management
  • Quality assurance
  • Supplier management.
  • Business process testing



  • Project skills, including experience in planning and effective time management
  • Effective stakeholder engagement and ability to build and maintain strong relationships
  • The ability to analyse data, recognise problems and formulate solutions
  • Apply appropriate standards to all tasks undertaken and ensure nothing is overlooked
  • Understanding techniques of team and collaborative working
  • Ability to use methods and techniques for delivering effective presentations, either face to face or online
  • Excellent communication and presentation skills using methods for effective technical and business focused reports
  • Ability to evaluate risks, priorities and business benefits, leveraging strong business experience/knowledge
  • Familiar with any tool or system which provides access security control



At least one of the following:

  • Certification at Foundation level or equivalent work experience in IT specialism (eg PRINCE, ITIL, TOGAF)
  • Industry recognised qualifications in own specialism at Practitioner level
  • Professional body membership in own specialism


Candidates will have a mix of working from home and occasionally working from the office

To find out more about this challenging and hugely rewarding role, please contact Keith Wilkins on 01795 555971 or send your CV to

To apply, please follow this link:

Supporting documents
Job Description & Person Specification - Project Support Officer

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