Customer Services Assistant

Location
The Guildhall, High Street, Worcester, WR1 2EY
Salary
£20,678 - £22,832
Posted
02 Jun 2021
Closes
17 Jun 2021
Job Ref
WCTY000000582
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Worcester is a great place to work. We have a thriving city centre, a great wealth of history and a fantastic environment, making it somewhere to be proud of. 

Everyone associated with Worcester City Council is proud of Worcester’s offer of a high quality of life, varied heritage, award winning parks and our contribution to the development of modern local government.

It is a fantastic place to work and you will find us to be an organisation that is challenging yet caring; with our leadership adventurous in its pursuit of excellence.

At Worcester City Council, we have a work-family culture and we are proud to support and value the combination of employees’ work and family lives.

We have a clear vision to achieve excellence in everything we do and to achieve excellence in everyone we employ, meaning we are looking for an excellent candidate to come and join our work family!

The Guildhall is the location of the City Council’s Customer Service Centre and we are looking for someone who has experience and a passion for delivering excellent customer services, to join the team.

The Guildhall is also the administration centre for members of the City Council as well as providing a bespoke venue for weddings, conferences and meetings and attracting visitors to the City. 

The role will predominantly be in the Customer Service Centre, to represent the Council in a positive, professional and efficient manner as the first point of contact for face to face, telephone and electronic enquiries to internal and external customers.  Alongside this, you will also assist in the day to day running of this beautiful Grade 1 listed building.

Additional info

For more information about the role please contact Debbie Haffner on Debbie.haffner@worcester.gov.uk

Closing date: Wednesday 16 June 2021

Interview date: Thursday 24 June 2021

Supporting documents
Employee benefits
Person spec
Role profile

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