Contact Centre Support Officer

Location
Independent Living Team, Oldbury B69 9EL
Salary
Band C, SCP 5 - 8 (£19,312 - £20,493) (£10.01 - £10.62 per hour)
Posted
04 Jun 2021
Closes
19 Jun 2021
Job Ref
SAND000005279
Contract Type
Permanent
Working Pattern
Standard
Hours
Full-Time

An opportunity has arisen for a Contact Centre Support Officer to join the Enquiry Team on a full time basis.

The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to:

  • deal with incoming calls and process requests for service from all customer enquiries across multiple channels,
  • be an active Listener, with clear Communication skills,
  • have excellent IT skills as the role requires the use of numerous systems and applications.

You must have GSCE English and Maths or an equivalent qualification.

A standard DBS check is required for this role.

For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification.

Our Values; TrustUnity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.

Hours

37 hours per week

 

This advert will close as soon as sufficient applications are received. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

Supporting documents
Personnel Specification
Information for Applicants
Job Description

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