Library Customer Advisor

Location
Worcestershire
Salary
£18,268 - £18,633 (35 hours) pro rata
Posted
08 Jun 2021
Closes
23 Jun 2021
Job Ref
REC001574
Job Type
Libraries
Contract Type
Permanent
Working Pattern
Annualised Hours

***Job opportunity***

Job Title:              Library Customer Advisor

Salary:                   Salary

A range of Part-Time Hours

 

Location:              A range of locations across Worcestershire

Permanent

Worcestershire Libraries are recruiting.  We have vacancies at a range of library locations across the county. 
 

The role is diverse, exciting and no two days are the same.  You will help our customers access a wide range of resources and services.  A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults.  Expect to learn something new every day in a fast-paced customer focussed environment.

Please provide detailed examples of your experience relating directly to the person specification.

You will need to be enthusiastic and energetic, with excellent customer service skills. A will to find an answer to whatever question is asked is key.
You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Working hours are based on a rota and include Saturdays and evenings. Roles at the Hive may include Sunday working.

Worcestershire Libraries are structured in clusters with a larger library and 3 others in each cluster except for The Hive.  There is an expectation that you would work where needed at any library in the cluster.

The vacancies are as follows:-

Evesham cluster (Evesham, Pershore, Broadway and Droitwich)

Hours per week

Base library

24

Evesham

22.5

Pershore

32

Evesham

Malvern cluster (Malvern, Upton, Warndon, St John’s)

Hours per week

Base library

 

11.25

Upton

 

12.25

Warndon

 

The Hive

Hours per week

Base library

15

The Hive

19.5

The Hive

18

The Hive

21.5

The Hive

Closing date 23rd June 2021

Group Interviews will take place week beginning 12th July 2021. 

Second interviews for candidates successful at first interview will take place the week commencing 19th July 2021.

If you would like more information please contact SJones1@worcestershire.gov.uk

We are inclusive – this is important to us and we are proud to be a Disability Confident Employer.

Disability Confident is helping us recruit and retain great people to meet our workforce needs.

If you have a disability and require reasonable adjustments, please let us know.

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