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Library Customer Advisor

Employer
Worcestershire County Council
Location
Worcestershire
Salary
£18,268 - £18,633 (35 hours) pro rata
Closing date
23 Jun 2021
Reference
REC001574

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Sector
Local Councils
Job Type
Libraries
Contract Type
Permanent
Working Pattern
Annualised Hours
Hours
Full-Time, Part-Time

Job Details

***Job opportunity***

Job Title:              Library Customer Advisor

Salary:                   Salary

A range of Part-Time Hours

 

Location:              A range of locations across Worcestershire

Permanent

Worcestershire Libraries are recruiting.  We have vacancies at a range of library locations across the county. 
 

The role is diverse, exciting and no two days are the same.  You will help our customers access a wide range of resources and services.  A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults.  Expect to learn something new every day in a fast-paced customer focussed environment.

Please provide detailed examples of your experience relating directly to the person specification.

You will need to be enthusiastic and energetic, with excellent customer service skills. A will to find an answer to whatever question is asked is key.
You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Working hours are based on a rota and include Saturdays and evenings. Roles at the Hive may include Sunday working.

Worcestershire Libraries are structured in clusters with a larger library and 3 others in each cluster except for The Hive.  There is an expectation that you would work where needed at any library in the cluster.

The vacancies are as follows:-

Evesham cluster (Evesham, Pershore, Broadway and Droitwich)

Hours per week

Base library

24

Evesham

22.5

Pershore

32

Evesham

Malvern cluster (Malvern, Upton, Warndon, St John’s)

Hours per week

Base library

 

11.25

Upton

 

12.25

Warndon

 

The Hive

Hours per week

Base library

15

The Hive

19.5

The Hive

18

The Hive

21.5

The Hive

Closing date 23rd June 2021

Group Interviews will take place week beginning 12th July 2021. 

Second interviews for candidates successful at first interview will take place the week commencing 19th July 2021.

If you would like more information please contact SJones1@worcestershire.gov.uk

We are inclusive – this is important to us and we are proud to be a Disability Confident Employer.

Disability Confident is helping us recruit and retain great people to meet our workforce needs.

If you have a disability and require reasonable adjustments, please let us know.

Company

The work we do at Worcestershire County Council matters! We are there for the most vulnerable people in society who need us the most, we are helping to build a successful and growing local economy, we protect our environment, we improve outcomes for our children, young people and families, and we help ensure our residents are healthier, live longer and have a better quality of life. In short, what we do makes a difference to people's lives!

With so many ways to contribute, the chances are we have a job opportunity that's the career for you.

Click here for Children's Social Work and Adult Social Work vacancies.
While you are working hard, doing your best for the people of Worcestershire, we will do our best to provide an environment that supports and inspires you.  Here are some of the top reasons why you should work here.

Notes for applicants

When you click 'apply', you will be re-directed to Worcestershire County Council's online application site.

To submit your application, you will need to login to our site (this is a separate login to WM Jobs).

First time applicants will be asked to create a new account.  Please note, you are only able to view the Job Description and Person Specification on the WM Jobs board not via Worcestershire County Council's online application site.

If you have a disability and require reasonable adjustments, please let us know. 

Contact details: recruitment@worcestershire.gov.uk

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Company info
Website
Telephone
01905 846666
Location
Worcestershire County Council
County Hall
Spetchley Road
Worcester
Worcestershire
WR5 2NP
United Kingdom

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