Library Customer Advisor (Fixed Term)

Expiring today

Kidderminster, Worcestershire
08 Jun 2021
23 Jun 2021
Job Ref
Job Type
Contract Type
Fixed Term Contract
Working Pattern
Annualised Hours

***Job opportunity***

Job Title:              Library Customer Advisor

Salary:                   £19,312

Location:              Kidderminster

Fixed Term Contract to March 31st 2022

Worcestershire Libraries are recruiting.  We have a vacancy based at Kidderminster Library for a 37 hour Fixed Term Post until March 21st 2022 pending a review of staff resources.

Worcestershire Libraries are structured in clusters with a larger library and 3 others in each cluster except for The Hive.  There is an expectation that you would work where needed at any library in the cluster.

Kidderminster Cluster (Kidderminster, Stourport, Bewdley and Tenbury Libraries)

Hrs per week

Base Library

37 hour Fixed Term


The role is diverse, exciting and no two days are the same.  You will help our customers access a wide range of resources and services.  A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults.  Expect to learn something new every day in a fast-paced customer focussed environment.

Please provide detailed examples of your experience relating directly to the person specification.

You will need to be enthusiastic and energetic, with excellent customer service skills. A will to find an answer to whatever question is asked is key.
You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Working hours are based on a rota and include Saturdays and evenings.

Closing date 23rd June 2021

Group Interviews will take place week beginning 12th July 2021. 

Second interviews for candidates successful at first interview will take place the week commencing 19th July 2021.

If you would like more information please contact

We are inclusive – this is important to us and we are proud to be a Disability Confident Employer.

Disability Confident is helping us recruit and retain great people to meet our workforce needs.

If you have a disability and require reasonable adjustments, please let us know.

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