Head of Business Improvement and Support

£57,698 - £74,887
11 Jun 2021
28 Jun 2021
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An exciting opportunity has arisen for an experienced professional to join our Business Improvement and Support Team. You will already have extensive experience of working within the public sector at a senior level and leading a customer focussed, diverse range of services. A key part of this role will require you to work with our internal customers in a designated area as the lead business partner; with responsibility for the coordination, planning and deployment of effective, flexible and responsive support services to meet business needs. You will use your extensive experience to lead a varied dedicated support service with a focus on continuous improvement and maintaining strong relationships with directorate leads as a single point of contact for support services.

Working as part of the directorate management team, you will have responsibility for specific activity such as performance management, business planning, change management, governance, complaints and risk, as well as leading and directing your team to flexibly meet the needs of the directorate. You will promote fluidity of communications as appropriate, delegate authority and responsibility, succession plan, ensure compliance with all relevant policies and procedures and develop workforce plans to ensure skills are developed to meet current and future predicted Council business support needs.

Your track record in project and change management will enable you to have a proactive and directional role in leading our programme of improvements within Business Support and also with our directorates; delivering changes in practice and delivery to offer relevant and efficient services.

This post will be supporting one our newly created directorates, City Operations or City Housing

In line with COVID-19 restrictions the role is currently being delivered from home. This is currently under review, but it is expected that we will continue to offer flexibility for home working with attendance at a Council Building only when necessary. This could be at any of the Council Administration Buildings within the City.

If you are interested in making an application for this role then please set out your skills and experience against each element of the person specification that are assessed by the content of the application form.

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

For informal enquires please contact Wendy Griffiths, Assistant Director Customer Services and Business Support; DCSBusinessSupport@birmingham.gov.uk

Ref: BCC002130


We welcome applications from people with caring responsibilities and flexible working options will be considered.



Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.

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