ICT Senior Service Desk Assistant
ICT Senior Service Desk Assistant (fixed term 24 months)
£20,092 - £21,748 per annum
37 Hours Per Week
Telford & Wrekin Council are looking to recruit a ICT Senior Service Desk Assistant on a fixed term basis for 24 months. The role will be to provide customer focused reliable, flexible operational first point of contact ICT support to all Telford & Wrekin staff, Schools and Councillors. Enabling Service Areas, Schools and Councillors to operate more effectively and efficiently.Benefits of working for Telford & Wrekin Council:-
Working from Home arrangements where possible during current climate
Town Centre location with easy access to transport and shopping
Flexible working arrangements
Council’s Pension scheme
Salary Sacrifice schemes
Major tasks include:
- Provide prompt response to telephone, intranet and email requests; highlighting operational problems to relevant support staff
- Responding in line with ICT Service Level Agreements (SLA’s) to all requests raised with the service desk.
- Assist and support the ICT Service Desk Assistants, providing advice, guidance and direction
For further information on the role please click on the links below to view the job description and person specification.
Please note employees who are at risk will be considered first for this position. Only if an appointment is not made will other candidates be considered.We are committed to equality and diversity. Posts working with children or vulnerable groups will be subject to an appropriate criminal records check.
Sorry but CVs will not be accepted.