ICT Senior Service Desk Assistant

2 days left

Darby House
Scale 4
16 Jul 2021
27 Jul 2021
Job Ref
Contract Type
Fixed Term Contract
Working Pattern
Flexible hours

ICT Senior Service Desk Assistant (fixed term 24 months)

£20,092 - £21,748 per annum

Scale 4

37 Hours Per Week

Telford & Wrekin Council are looking to recruit a ICT Senior Service Desk Assistant on a fixed term basis for 24 months. The role will be to provide customer focused reliable, flexible operational first point of contact ICT support to all Telford & Wrekin staff, Schools and Councillors.  Enabling Service Areas, Schools and Councillors to operate more effectively and efficiently. 

Benefits of working for Telford & Wrekin Council:-

    Working from Home arrangements where possible during current climate Town Centre location with easy access to transport and shopping Flexible working arrangements Council’s Pension scheme Salary Sacrifice schemes 

Major tasks include:

  • Provide prompt response to telephone, intranet and email requests; highlighting operational problems to relevant support staff
  • Responding in line with ICT Service Level Agreements (SLA’s) to all requests raised with the service desk.
  • Assist and support the ICT Service Desk Assistants, providing advice, guidance and direction

For further information on the role please click on the links below to view the job description and person specification.

Please note employees who are at risk will be considered first for this position.  Only if an appointment is not made will other candidates be considered. 

We are committed to equality and diversity. Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. 

Sorry but CVs will not be accepted.


Supporting documents
Job Description

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