Customer Service Advisor - Various Roles

Customer Service Centre, Coventry
£15,916 - £17,891 per annum
22 Dec 2016
24 Jan 2017
Job Ref
Contract Type
Fixed Term Contract
Working Pattern

Do you get a real buzz from giving excellent customer service?
Are you a great team player and a confident sincere communicator?

Then let’s talk ….

As we approach 2017 Customer Services in Coventry has changed, we’ve brought services together so that customers are able to contact us once for all their needs, we’ve improved our self-service options and we see our customers face to face in a new customer services centre in the city centre.

We deal with a range of enquiries on topics as diverse as: Highways, Adult Care Assessments, Council Tax, Parking and Housing Benefits and we’re looking for people to support us in delivering a quality professional service.

If this sounds like something you’d be interested in then keep reading…

12 month temporary contracts while we shape our new service offer….

Meet & Greet

Based in the City Centre, you’ll be the first person that our customers meet. You’ll be helping people to use our new self-serve channels, booking appointments, answering general enquiries and generally offering a warm welcome to the people of Coventry.

Customer Service Adviser Level 1

Your team will be answering customer enquiries for a wide range of services and logging their requests with different teams.

You’ll be supporting people over the telephone, through e-mail and face to face in our customer service centre or at one of our city centre reception points.

There are several opportunities within Customer Services, including Housing, Adult Social Care, Parking and a busy Contact Centre. Work will be varied and wide-ranging to meet the needs of the service.

You’ll have guessed from our introduction, we’re changing lots of things at the moment to improve things for our customers and we know that our people are really important to getting things right.

In some of the service areas we are experimenting with how we do things so one of the most important strengths we’re looking for in our people is the willingness to try new things and to help us to change things that don’t work.

So, if you care about people, want to help them and if you want to join us in shaping Customer Services then one of these roles might be just what you’re looking for.

Keen to join the team? Please complete an application form, tell us about your previous experience and where you have used your skills to shine.

The closing date is midnight on the 22nd January 2017, we’ll shortlist from there and if you’re successful we’ll invite you to one of our assessment centres which will be held during the week commencing 23rd January 2017.

If you aren’t sure or have some questions we’d be happy to talk to you, call one of the management team on 02476 786639 / 02476 831908 for an informal conversation.

Applicants that have been through a Customer Services Assessment Centre in the last 12 months need not apply.

Equalities Statement

Coventry City Council is clear about its responsibilities in embracing diversity and ensuring we recruit people of a high calibre on the basis of their skills, abilities, and experience. As such we welcome applications from a diverse range of candidates.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

Supporting documents
Meet and Greet Job Description.pdf
Customer Services Advisor Level 1 Job Description.pdf

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