BUSINESS SUPPORT ASSISTANT

Salary:  £18,562- £18,933 per annum (pro rata)

18.5 Hours per week – Temporary until 30^th September 2021

The Families First service are looking for someone to provide high level business support administration to work with the Care Proceedings Team based at Castle House, Newcastle, working hours are Tuesday 8.30am-2.30pm, Wednesday 8.30am-2.30pm and Thursday 8.30am-3.00pm.

We are looking for a candidate to:

• To provide a high level of administrative support to the Locality Manager and fieldwork staff, as part of the Support Services Team, consistent with Directorate Standards and to improve and maintain information data on the Client Information System.
• To provide support and assistant to nominated Managers and Social Work Teams, including dealing with telephone messages, diary management, data inputting and other general administration.
• The production of high-quality word-processed documents.
• To maintain and monitor extensive and varied IT facilities.
• Accurately input information and data to databases to ensure the Service meets relevant Performance Indicators.  This will involve working with Locality Manager to identify the data and also providing management information regarding this on a regular basis.
• To maintain service user records, computer based and manual.
• To assist and work with other relevant staff to improve the capture and quality of information held on the Directorate’s databases
• Servicing of Permanency Planning Meetings including sending out invitations, attendance and minute taking and the production and distribution of records to agreed timescales.
• General scanning, photocopying of documents, incoming post and distribution.
• To undertake a range of Customer Service duties including face to face and over the telephone.

GCSE English, WP Qualification, NVQ 2 in Business Administration are essential.  Good written and oral communication skill’s and experience of using computer based information systems in an office environment are also essential along with the ability to work independently, with minimal supervision.

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post.

To apply for this post click on the ‘Apply’ button below.

By clicking on the apply button you will be redirected to Staffordshire County Councils online application website. Please note, you are only able to view the Job Description and Person Specification on the WM Jobs  board NOT via Staffordshire County Council's online application site.  

To submit your application you will need to register an account on the website (NB this is a separate login to WM Jobs). 

We collect personal information from you when you register with us to make an application. Information we collect includes name, email address and other contact details. We will use this information to communicate with you generally and to assess your application.

By clicking on the Apply button and submitting your application form, you are giving your consent to the processing of your personal data in the ways described Here

If you experience any technical issues accessing or completing the application form please contact recruitment@staffordshire.gov.uk

Closing Date: Thursday 8^th July 2021

For more information about the role please contact: Claire Rushton (Administration Officer)

Please be aware, only application forms completed online will be accepted. We will not accept CV’s or Word application forms.

Our Values

The County Council has adopted a set of values that seeks to achieve the best outcomes for its citizens, communities and employees.

Our People Strategy sets out what we all need to do to make Staffordshire County Council a great place to work, where people are supported to develop, flourish and contribute to our ambitious plans. 

Our values are at the heart of the Strategy to ensure that the focus is on what is important to the organisation and the people it serves:

• Ambitious - We are ambitious for our communities and citizens
• Courageous - We recognise our challenges and are prepared to make courageous decisions
• Empowering - We empower and support our people by giving them the opportunity to do their jobs well.

Benefits for working for us….

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits including:

• An excellent local government pension scheme

• Generous holiday entitlement from 24 up to 33 days (plus 2 extra statutory days and bank holidays) depending on job role and length of service
• The option to buy up to an additional 2 weeks annual leave
• A range of flexible working options, depending on your job role, which includes agile working, flexible retirement
• Family Friendly Policies - maternity, adoption, paternity and parental leave
• Volunteering Scheme
• Training and development opportunities, including coaching and mentoring
• Access to health and wellbeing support (including Occupational Health, Physiotherapy and Counselling Services)
• Eye care vouchers
• Car lease scheme / cycle & car loan scheme / employee car share scheme
• Bus and rail travel discounts