Visitor Services Assistant

Location
Warwick, Warwickshire
Salary
£3,274 - £3,340 per annum
Posted
29 Jun 2021
Closes
26 Jul 2021
Job Ref
RA0002437
Job Type
Customer service
Contract Type
Permanent
Working Pattern
Standard
Hours
Part-Time

About Us

 

We are looking to recruit a permanent team member to join our friendly Visitor Services team at Market Hall Museum.  The successful candidate will work three Saturdays in four on a rolling rota shift pattern.

 

Contracted Hours             

Week 1 – 09:30-17:10 = 6.40 Hours

Week 2 – 09:30-17:10 = 6.40 Hours

Week 3 – Day Off

Week 4 – 09:30-17:10 = 6.40 Hours

Total = 20 hours a month

 

About the Role

The Market Hall Museum stands in the heart of historic Warwick and is a popular destination for both locals and visitors to Warwick.

Our Visitor Services Assistants are the public face of Market Hall Museum. Based in our café and shop, they are passionate about promoting the Museum and our services, motivated to achieve income targets, and dedicated to serving our visitors and the local community. 

At the start of each shift, you will be helping set up Market Hall for the day. You will be meeting and greeting visitors whilst ensuring the smooth running of our family friendly café and shop. Your daily tasks could vary between making paninis and serving locally sourced cakes in our family friendly café, to selling event tickets, gifts, and souvenirs in our shop. Our team aim is to deliver a consistent and enjoyable visitor experience whilst generating essential income for the Museum service.  

 

About the Candidate 

We are looking for someone with experience of working in customer service within a retail or café environment. Good levels of numeracy and literacy are essential to this role.

 

Training

Full training will be provided. As part of this training the postholder will be required to successfully complete First Aid, Fire Warden and Food Hygiene training during their probation period.

For the full Job Description and Person Specification please click the link here.  

 

Additional Information

If you have any questions, please contact Victoria Goodall-Barber, Visitor Services and Operations Officer. Victoriagoodall-barber@warwickshire.gov.uk

 

Closing date: Monday, 26th July 2021

 

Interview date: Week commencing 9th August 2021

 

To apply for this vacancy please click on the 'Apply' button.
 
Our method of application is online, please note, CV’s should not been submitted unless asked to do so. 

 
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on hrandpayroll@warwickshire.gov.uk including your contact details and any relevant screenshots.
 
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application. 

  

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. 

  

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk  and we will make every effort to meet your specific requirements. 

  

Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.

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