Customer Service Advisor
Part time and full time positions are available covering 8am to 6pm Monday to Friday.
Solihull Community Housing provides homes and support services for over 10,000 customers in the Solihull Borough. Our Customer Contact Centre provides a high quality service to all our customers dealing with a wide range of queries including repairs, rent accounts, housing management and homelessness.
Do you have a positive attitude and a great telephone manner and want to join our busy and successful team?
We are looking to recruit Customer Services Advisors to help us to deliver further achievements and continued improvements. As the first point of contact for all our customers, you will have a flexible approach to working as well as great communication skills.
With your experience of working under pressure you will also have excellent customer service skills and a real desire to answer queries at first point of contact. You will combine a sympathetic approach to each customer’s query together with a determination to deliver an accurate and timely response.
Ideally from a contact centre or customer service background you will be IT proficient and be able to demonstrate a good level of numeracy and literacy.
In return for your skills and expertise we offer a great working environment and supportive team. You will enjoy excellent benefits including 24 days leave, comprehensive training, a contributory pension scheme as well as the opportunity to develop your career with us.
To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact Louise Adams or Amy Thomas on 0121 717 1554/1552
Interviews: Week commencing 26 July 2021
Depending on the Covid guidelines in place at this time we may carry out assessments and interviews on line.
Please note we do not accept CVs.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.
We believe in recruiting the best person for the job, using fair and open selection based on knowledge, experience, skills and behaviours. We are committed to equality of opportunity for all staff and we are keen to address areas of under representation in our workforce and would particularly welcome applications from all suitably qualified persons from the BAME community, disabled people and people from the LGBTQ+ Community.
Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.
Job Description & Person Specification