Section Lead- Customer Services
Customer Service – Section Lead
Grade 7 (£36,922 - £41,881)
1 Full time position
An exciting opportunity has become available to join the Customer Engagement and Registrars service as a Customer Service - Section Lead.
You should have excellent communication and engagement skills, to compliment your strong leadership skills. You will lead a team who will manage customer contact across several services within the Customer Contact Centre.
You must be able to develop and maintain excellent working relationships. You should have a proven track record of inspiring and achieving change. You will be flexible and responsive in your approach, with customers at the centre of your decisions, and be able to manage a high volume workload with competing priorities.
This is a key role within the service, and you are encouraged to apply if you have the necessary skills and experience to lead this area of work and want to contribute to the wider Customer Engagement and Registrars service developments.
Closing Date: 30 July 2021
There will be a requirement to prepare a presentation in advance of the interview.
If you would like to have an informal discussion regarding this role, please contact Lisa Powell on 01902 555895.
Job Description and Person Specification