Digital ICT Apprentice Level 3

2 days left

Civic Centre
13 Jul 2021
27 Jul 2021
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Digital ICT Apprentice Level 3

£17,620 per annum

1x Full time 

The City of Wolverhampton Council are seeking to strengthen its ICT service, recruiting a Digital ICT Apprentice (Level 3) to join our dynamic and forward-thinking team.

This is an exciting opportunity to join a diverse fast-paced support team. Working closely with other teams in the council and trusted partners in supporting our Digital Inclusion work.

We are seeking a Digital ICT Apprentice to provide basic support for ICT equipment, who will be required to support a wide range of customers, over several local locations. This is a superb opportunity for an individual who has a passion for ICT and who would like to kick start their career. Training will be provided on the use of a variety of tools/equipment and systems which are required to perform the role to a high standard. Every day will bring new challenges and opportunities and the chance to gain new skills and knowledge in a technical position within a large organisation that supports both internal and external customers.


  • Assist with technical tasks involving a range of ICT equipment
  • Support with research and development of equipment to meet customer requirements Assist with ordering of approved ICT equipment
  • Assist with unpacking and installing ICT equipment such as new computers and peripherals, and update new / redundant equipment into an inventory database
  • Assist with configuration and build of equipment, including workstations and mobile devices including phones
  • Support the creation of training materials to support customers with use of equipment and software
  • Assist with managing support calls related to Digital Inclusion project, diagnosing faults, fixing issues and updating the central Service log system


The successful apprentice will receive on the job training and will complete a Level 3 Digital Support Technician Apprenticeship.


Internal Closing Date: 25 July 2021

Interviews may be conducted remotely using Microsoft Team to comply within social distancing guidelines. If you would like to discuss this or require more information about the role then please

For further information please contact Oliver Bradley


Supporting documents
Digital ICT Apprentice Role profile.doc

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