Seniors Comms and Social Media Officer (Public Health - Test & Trace)

10 Woodcock Street
£35745 to £43,857
13 Jul 2021
08 Aug 2021
Job Ref
Contract Type
Fixed Term Contract
Working Pattern

**Fixed Term Contract Until 30th September 2022**

** For existing employees this opportunity is being offered as a secondment, subject to eligibility criteria **

Our Vision

To improve the quality of life for the people of Birmingham today, tomorrow and always. The City Council priorities are to create a city which provides:


  • A great city to grow up in

Make the best of our unique demography and create a safe and secure city for our children to learn and grow in


  • A great city to live in

Provide housing in a range of types and tenures, to meet the housing needs of all of the current and future citizens of the city

Jobs and Skills

  • A great city to succeed in

Birmingham will be renowned as an enterprising, innovative and green city


  • A great city to grow old in

Helping people become healthier, especially relating to physical activity and mental wellbeing

Public Health is an integral part of this vision, responsible for developing the Council into a local authority which actively promotes population health and enables all Birmingham citizens to make healthier choices. This will be achieved through the continual championing of the health and wellbeing of all people across the city, but especially the most vulnerable.

This Grade 5 (GR5) Senior Communication and Social Media Officer within the Public Health Division Test and Trace Communications and Engagement team will reflect the requirements of the wide Test & Trace Team and wider Public Health Division. The GR5 Senior Communications and Social Media Officer will be required to deliver on a selection of the key responsibilities listed within this job description.

The vison, principle and strategic context highlighted above are reflected through this job description. It describes the collective responsibilities and activities required by GR5 officers to meet business need.

This Fixed Term Contract position will be within the Test and Trace team leading a strand of the team working on communications and engagement, specifically partnership engagement, as part of the local response to the Covid-19 pandemic. The team leads on community engagement, community involvement, effective communication and partnerships with communities, use of digital and traditional communication tools and media related to Covid-19 and the local outbreak response. The role will also work across any related health and wider determinants requirements including adhoc requests from external and internal stakeholders. The team is key in developing and delivering the local outbreak management plan and ensuring that public health is offering timely and accurate advice, guidance and appropriate support across the city’s diverse communities in an effective fashion using multiple channels and methods of communication. The team will work closely with the wider test and trace function supporting rapid outbreak response on communication and engagement as well as longer term community engagement and good partnership working across Birmingham’s stakeholder organisations. The team will be involved in many aspects of Birmingham City Council delivering matrix working with internal departments and the wider Public Health Division.

A key aspect of this role is to be proactive in establishing and building relationships with key stakeholders across the local area. The role will require a skilled and excellent communications all-rounder who can create shareable social media content, write engaging content for a website and draft a crisp, informative press release. The role requires the ability to impact the diverse community across the city with high quality communications and engagement. As a member of a small communications and engagement team, you will be expected to roll up your sleeves and get involved in a whole range of activities, from researching media enquiries and updating our social media channels to developing PR materials and organising engagement events. Enthusiasm and a commitment to putting citizens at the heart of communications are essential for this role, which requires accuracy, creativity, versatility and the ability to work to tight deadlines. The role is ideally suited to experienced communications and engagement professionals looking for a challenge and is also open to graduates who can demonstrate that they have the necessary skills and aptitude to work in a busy communications environment. You’ll need to be flexible, with a ‘can do’ attitude to meet the constantly evolving needs of the team as it develops in the new phase of its journey. Assist in the development of a framework for communication and social media planning and delivery of dynamic and innovative content. Build positive, constructive professional relationships with communities and other partners in order to understand their needs and expectations of communication and enhance community involvement using citizen’s voices. To take a pragmatic and solution-focused approach to progressing work related to communication and engagement. To facilitate discussions with community groups, partner agencies and relevant services to seek feedback and input for a range of workstreams.

Key Responsibilities

  • Demonstrable experience and proven success of engaging and involving service users and a range of professionals in activity to inform service and policy development and/or production,
  • Proven experience of providing a communications and engagement service using a range of channels to reach and inform communities and other stakeholders.
  • Work as a member of the communications and engagement team, ensuring the effective communication of key messages across the Council’s communications channels.
  • Develop and deliver the Test and Trace communications strategy as agreed with the service lead.
  • Experience of facilitating challenging and difficult discussions, ensuring they deliver tangible outcomes.
  • Experience of building effective professional relationships with those who may be distrustful of organisations.
  • Experience of working with a wide range of stakeholders including senior officials.
  • Create engaging and up-to-date digital media content across all social media channels, including web content, Twitter and Facebook.
  • Create regular newsletters and e-bulletins, circulating these to key stakeholders to support engagement.
  • Take a lead role in making sure Public health involves people from all sections of the community, including seldom heard communities, and there is diverse representation on the grassroots champions group.
  • Carry out any other tasks needed for the service to run smoothly, as directed by the Public health Manager.

For an informal discussion, please contact:

Modupe Omonijo, Consultant in Public Health, Birmingham City Council


Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.

Ref: BCC002217

Please note: CVs will NOT be considered as your personal statement.

When applying, you are strongly advised to pay particular attention to the person specification and job description when compiling your Personal Statement and do not just attach certificates.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Right to work in the UK documentation will be fully checked for all applicants. All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.

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