Assistant Technician -Schools Traded Service - Ref: RT06121

6 days left

Location
Walsall, West Midlands
Salary
G3 £18,933 to 19,698 per annum (pro rata to hours worked - term time only)
Posted
15 Jul 2021
Closes
08 Aug 2021
Job Ref
RT06121
Contract Type
Full time permanent
Working Pattern
Term time
Hours
Full-Time

Assistant Technician -Schools Traded Service - Ref: RT06121
G3 £18,933 to 19,698 per annum (pro rata to hours worked - term time only)
Contract: Permanent, Term time.
Hours: 37 per week covering shift patterns between 0830 am and 1700 pm

Are you a good problem solver and communicator?
Can you ask the right questions so as to resolve end user ICT problems quickly and successfully?
Do you have the desire and commitment to work in a busy ICT Service Desk environment?

There is a permanent vacancy for an assistant to ICT Support Officers within the ICT Traded Service to schools. 

The ICT Traded Service Team are part of the Customer Services team providing IT support to Schools throughout the borough which requires them to visit school sites to repair equipment, install software and troubleshoot any issues within a regular visit slot.

The ICT Traded Service Team take front line calls during peak periods but also they are responsible for more complex and time consuming incidents.   The ICT Traded Service Team are responsible for resolving technical incidents and for escalating or passing incidents to other teams within ICT Traded Service Team, Corporate ICT or third party external suppliers.

The ICT Traded Service Team also provides advice and guidance to schools about investing in new technology and can facilitate purchases on behalf of schools.

The role is very varied – each day has different challenge; the schools have a wide range of technology in place and IT users with many differing requirements.

For this role the successful candidates must undergo an enhanced DBS and Baseline Personnel Security Standard (BPSS) check.  BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities.  A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Applicants must hold a Full UK Driving licence.

View Job Description and Employee Specification

View Information for Applicants

Interviews will be held on w/c 16th August 2021

Closing date: Sunday 8th August 2021

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