Casual Visitor Engagement Assistant

Location
The Commandery, Sidbury, Worcester, WR1 2HU
Salary
£9.53 per hour worked
Posted
20 Jul 2021
Closes
12 Aug 2021
Job Ref
WCTY000000592
Contract Type
Casual
Working Pattern
Casual

Worcester is a great place to work. We have a thriving city centre, investment by cutting edge technology companies, a great wealth of history, a fantastic environment making it somewhere to be proud of.

Surrounded by beautiful countryside, Worcester has a history spanning more than 2,000 years. Its rich heritage includes the 12th Century Cathedral and the Guildhall admired by monarchs from King George III to Queen Elizabeth II. Worcester offers a high quality of life with its rich and varied heritage, award winning parks, excellent schools and diverse range of shops and restaurants.

The city enjoys a strong sporting reputation based on top flight cricket and rugby clubs, a centrally located racecourse and major annual running and cycling events. Worcester has a strong cultural and musical life and is the birthplace of Elgar, one of England’s most celebrated composers.

Museums Worcestershire is a joint museum service for Worcestershire, hosted by Worcester City Council. It oversees three beautiful historic museums where it puts on a series fascinating and enjoyable exhibitions, events and projects.

At Worcester City Council, we are committed to seeking excellence in everything we do as we strive for the coveted Investors in Accreditation standard.

Worcester City Council are looking to recruit Casual Visitor Engagement Assistants at the Commandery.  This crucial frontline role requires enthusiastic and engaging individuals to welcome our visitors, interpret our building & exhibitions in an enjoyable and informative way, and to deliver excellent standards of customer care at all times. The role also includes keyholding and security of the building and assisting with the smooth operating of the site throughout the day, including occasional work in the Shop/Reception.  You will also be required to take full responsibiity for the building at the weekends in the absence of senior staff. 

Successful candidates will have an enthusiastic approach to their work and a desire to learn and share their knowledge. We are looking for good team players, with a strong background in delivering first class customer service.  The successful candidate will have the confidence and skills required to take responsibility for the site at the weekends and the physical ability to undertaken duties which will involve lifting, carrying and moving items and furniture.  Also key will be a practical and flexible attitude, and the ability to work unsupervised and organise your working day to maximise efficiency.

Key skills include excellent communication skills, a sound understanding of customer care and the flexibility to work weekends, Bank Holidays and occasional evenings. 

Previous experience delivering excellent customer service in a public facing role is essential. Previous experience working in the Museum / Heritage sector would be a definite advantage, as would experience of security of public buildings.  

Additional information

This role is casual with no set hours.  You will be offered shifts either to cover for annual leave or sickness of our core team of VEAs, or when additional support is required such as event days.

Closing date: 12 August 2021

Interview date: 25 August 2021

 

For more information about the role, please contact Rachel Robinson - Commandery Development Manager at rrobinson3@worcestershire.gov.uk

Supporting documents
Role Profile
Person Specification