Civil Enforcement Officer

7 days left

St Martins Gate car park, City Walls Road, Worcester, WR1 2BS
£20,678 - £22,832
21 Jul 2021
01 Aug 2021
Job Ref
Contract Type
Full time temporary
Working Pattern
Shift work

Do you enjoy working outdoors, helping people and have great communication skills?

Do you have excellent customer service skills and enjoy being active?

If so, we are currently recruiting for a Civil Enforcement Officer.

Our Civil Enforcement Officers are the eyes and ears of the local community, patrolling areas, providing advice to residents and members of the public, whist enforcing road traffic orders, issuing parking fines and Fixed Penalty Notices. It is a vital role and is critical to the smooth running of the Worcester City. You will be upholding resident and Council leader priorities through a variety of Public Space Protection Orders.

You will play a significant role in reducing traffic congestion and improving air quality through the enforcement of parking restrictions.

Your day will be spent, mostly outside, in all weathers, walking up to 10 miles per day, so please consider this before you apply.

You will be dealing with members of the public face to face, so customer service must be something you enjoy, sometimes in difficult situations. You will need the ability to remain calm.

We are looking for someone with excellent interpersonal skills, who has experience in a similar role or is keen to learn.

Excellent team working is essential. Communication and a good level of IT skills are required for the role. You will need to understand new IT systems that are unique to Civil Enforcement. It is essential you undertake continued professional service delivery and will love a challenge.

Our people are important to us so in addition to the policy and procedures we follow their engagement, performance and loyalty is at the very heart of our approach.

Your working hours are 37 per week and include weekends, evenings and early mornings. To attract the best candidates, we offer exceptional benefits which include the Local Government career averaged pension scheme, time off for volunteering, as well as a generous holiday allowance starting at 25 days. We also offer the opportunity for continuous professional development and discounted use of Council-run sports facilities.

If you love being active, have amazing customer service skills and if you know you can excel in this job, then make sure you apply now as we will look forward to working with you.

The successful candidate will have:

  • A full UK driving license
  • Willingness to undertake training
  • Proven customer service experience

Additional information

Closing date: 1 August 2021

Interview date: Friday 6 August 2021

This post is temporary for a period of up to 12 months.

Please note: The successful candidate will be required to have a basic disclosure check.

Worcester City Council’s aim is to interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities.

The Council is committed to working towards equality of opportunity in employment as well as in the provision of service.

Supporting documents
Person Specification
Role profile

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