Customer Services Advisor
Whatever your role within Wyre Forest District Council, every day you will be working to benefit the people of Wyre Forest. You can help shape our District’s future, and you will be part of a workforce that makes a difference.
Quality, professionalism and commitment are the key drivers of the services we offer to enhance the quality of life of local residents and visitors to the District. In order to maintain high standards it is necessary to have a diverse workforce who are highly competent and experienced, whose main focus is ensuring the services we offer meet the aspirations and needs of our local community.
We are looking for a committed, highly motivated Customer Service Advisor with a real passion for providing excellent customer service, putting the customer first in everything that they do. You will need to maintain high standards often under pressure and be able to use your initiative, showing a positive and flexible approach within a team, in a diverse and challenging environment. Proven experience in problem solving, excellent communication skills with the ability to handle difficult situations is essential.
The successful applicants must : be educated to GCSE level (or equivalent) in at least Mathematics and English with excellent numeracy and literacy skills; have proven experience working directly with the general public in person and by phone; be able to work on own initiative and under pressure in a busy environment and be proficient in the use of IT systems.
It is desirable that applicants also: have local government experience, ideally with a working knowledge of legacy benefits and/or council tax and a knowledge of the local area and community.
37 hours per week working on a rota pattern with special working arrangements for bank holidays and Christmas working applies
Appointment to this post is subject to satisfactory clearance of a basic disclosure check (Disclosure & Barring Services (DBS)) under the Police Act 1997.
Wyre Forest District Council is an equal opportunities employer.
Customer Services Adviser Reviewed 16 July 2021.pdf