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Income Services Officer

Employer
Birmingham City Council
Location
10 Woodcock Street, Aston, Birmingham B7 4BL
Salary
£20,903 - £27,041
Closing date
22 Nov 2021
Reference
BCC002237

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Sector
Local Councils
Job Type
Revenues / Benefits
Contract Type
Permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

Permanent vacancies - within Birmingham City Council Rent Service

For Income Services Officer                                        

(Starting Salary £20,903.00-£27,041 per annum – pro rata for job share)

The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant responsibilities for income collection to the Housing Revenue Account. We are responsible for the collection of £268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants.

Our purpose is to maximise the collection of rent by providing our tenants with advice and support in order to prevent rent debt. We aim to promote self-sufficiency and identify vulnerable tenants at an early stage, we promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits.

Birmingham City Council Rent Service has a number of permanent opportunities. The positions are Income Services Officers working 36.5 hours per week.

You will be based within the Birmingham City Council Rent Service, working on an agile basis part at an office and part remotely dependent on the needs of the service

Your tasks will include:

  • To continually carry out task and activities to an excellent standard to meet service demand from customers across all service channels (telephone, visits, online/digital) in line with policies and procedures, legal protocols, statutory governance, performance management frameworks and published service standards to maximise income whilst maintaining the highest principles of integrity in service delivery.
  • To effectively carry and perform income management task and activities to ensure that the team of assigned area of work are working to optimum efficiency throughout the working time available in the delivery of income related services.
  • To be proficient in carrying out tasks as part of a comprehensive income management service to meet the requirements of its customers, with specific focus on right first, on time every time approach for income and arrears case management
  • To continually promote and perform activities as part of a team that lead to outcomes for customers that deliver of financial and digital inclusion and benefit take up to maximise income and reduce management costs within the HRA and wider Council.

Successful candidates may have extensive knowledge of welfare benefits to include Universal Credit, will have extensive knowledge of Housing Legislation in the context of income recovery and will have experience of dealing with internal and external customers.

Ideally you will have experience of dealing with internal and external customers, will be able to demonstrate the ability to work well as part of a team and be able to organise work and set priorities.

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information

For informal enquires please contact Jenny Southall (Subject Matter Expert) on 07592 586050 or email jenny.southall@birmingham.gov.uk

 

Ref: BCC002237

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken

 

“Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.”

 

An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016

Supporting documents
Person Specification
Job Description

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.

Living wage   small disability confident logo

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

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