Birmingham City Council

Income Services Officer

10 Woodcock Street, Aston, Birmingham B7 4BL
£20,903 - £27,041
27 Jul 2021
11 Aug 2021
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Contract Type
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Permanent vacancies - within Birmingham City Council Rent Service

For Income Services Officer                                        

(Starting Salary £20,903.00-£27,041 per annum – pro rata for job share)

The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant responsibilities for income collection to the Housing Revenue Account. We are responsible for the collection of £268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants.

Our purpose is to maximise the collection of rent by providing our tenants with advice and support in order to prevent rent debt. We aim to promote self-sufficiency and identify vulnerable tenants at an early stage, we promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits.

Birmingham City Council Rent Service has a number of permanent opportunities. The positions are Income Services Officers working 36.5 hours per week.

You will be based within the Birmingham City Council Rent Service, working on an agile basis part at an office and part remotely dependent on the needs of the service

Your tasks will include:

  • To continually carry out task and activities to an excellent standard to meet service demand from customers across all service channels (telephone, visits, online/digital) in line with policies and procedures, legal protocols, statutory governance, performance management frameworks and published service standards to maximise income whilst maintaining the highest principles of integrity in service delivery.
  • To effectively carry and perform income management task and activities to ensure that the team of assigned area of work are working to optimum efficiency throughout the working time available in the delivery of income related services.
  • To be proficient in carrying out tasks as part of a comprehensive income management service to meet the requirements of its customers, with specific focus on right first, on time every time approach for income and arrears case management
  • To continually promote and perform activities as part of a team that lead to outcomes for customers that deliver of financial and digital inclusion and benefit take up to maximise income and reduce management costs within the HRA and wider Council.

Successful candidates may have extensive knowledge of welfare benefits to include Universal Credit, will have extensive knowledge of Housing Legislation in the context of income recovery and will have experience of dealing with internal and external customers.

Ideally you will have experience of dealing with internal and external customers, will be able to demonstrate the ability to work well as part of a team and be able to organise work and set priorities.

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information

For informal enquires please contact Jenny Southall (Subject Matter Expert) on 07592 586050 or email


Ref: BCC002237

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken


“Right to work in the UK documentation will be fully checked for all applicants.  All non-UK applicants (excluding Ireland) may require a Certificate of Sponsorship from Birmingham City Council and must have an approved visa from the UK Visas and Immigration (UKVI) before any employment offer can be confirmed. Unless they are an EEA or Swiss citizen or their family members, already living in the UK by 31 December 2020, then they will need to apply to the EU Settlement Scheme (EUSS) instead.”


An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016

Supporting documents
Person Specification
Job Description

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