Lifeline Response Officer Nights or Days

7 days left

Location
Royal Leamington Spa, Warwickshire
Salary
£19,698 to £20,903 per annum pro rata plus 2% shift enhancement, up to 31 days annual leave pro rata
Posted
22 Jul 2021
Closes
08 Aug 2021
Job Type
Housing
Contract Type
Permanent
Working Pattern
Shift work

Lifeline Response Officer

£19,698 - £20,903

Days

37 hours per week + 2% Shift enhancement

16 hours per week + 2% Shift enhancement

Nights

32 hours per week + 10% Shift enhancement

16 hours per week + 10% Shift enhancement

If you are looking for an exciting opportunity where you can make a real difference to the lives of vulnerable people, this is the opportunity for you!

At Lifeline, every day is different but always rewarding.

Working from our Control Centre in Lillington, Leamington Spa, we provide a monitoring and response service to our tenants and residents across Warwickshire, 24/7 and 365 days of the year. Whenever they need us they just press a button and we’re there for them; that’s why we’re called Lifeline.

The main purpose of the role is to provide:

  • A monitoring and response service to customers in their own homes who have a Warwick District Council Lifeline
  • Housing support to Council tenants living within the sheltered schemes, temporary accommodation and properties where a specific need has been identified
  • Additional services such as attending low-level falls to council tenants and private residents who opt for this service

Providing this vital service ensures that our customers can sustain their tenancies and remain independent, living in their own homes.

If you’re applying for the day shift, you must be available to work 8 hour shifts (break included) between the hours of 6am and 12am (the shifts are currently 6am – 2pm, 9am – 5pm and 2pm – 10pm) across a 4 week rolling rota on a flexible basis to fit around the needs of our customers.

If you’re applying for the night shift, you must be available to work 8 hour shifts of 10pm to 6am across a 4 week rolling rota on a flexible basis, again to fit around the needs of our customers.

You’ll be able to manage your time effectively as the rota is generally confirmed 3-4 weeks in advance.

You will work at various locations including our control centre, our sheltered schemes as well as visiting tenants in their homes across Warwickshire; therefore, a full driving license is essential.

You will need to be able to carry out the full range of duties which includes the ability to climb stairs (this is particularly important at the sheltered schemes).


For an informal chat about these roles please contact Zoe Huckvale or Caroline Green (Lifeline Team Leader) on 01926 339577 or zoe.huckvale@warwickdc.gov.uk, caroline.green@warwickdc.gov.uk

Covid – 19 guidance.
Due to the nature of the role this role is office based in a Covid secure environment and will also require visiting people’s homes. Full PPE and risk assessments are provided.

It is our policy that we do not accept CVs as part of your application, please complete the application below and email to vacancies@warwickdc.gov.uk

Recruitment agencies are asked not to contact us; we will come to you if your services are required.

Closing date: 8th August 2021

Interviews will be via Microsoft Teams or face to face week commencing 16th August 2021

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