CUSTOMER SERVICE SPECIALIST ADVISOR
- Employer
- Lichfield District Council
- Location
- District Council House, Frog Lane, Lichfield
- Salary
- £23,080 - £25,481
- Closing date
- 9 Aug 2021
- Reference
- LDC000397
View more
- Sector
- Local Councils
- Job Type
- Revenues / Benefits
- Contract Type
- Full time permanent
- Working Pattern
- Flexible hours
- Hours
- Full-Time
Job Details
We require a Customer Service Specialist Advisor within the Council's Customer Service/Contact Centre 'Lichfield Connects'. The team performs a key role in enabling Lichfield District Council to deliver on its promise to improve lives by delivering great services to the residents of Lichfield.
Working under the general supervision of the Interim Contact Centre Manager, this is a specialist role and will involve a high degree of public contact, focusing on council tax, business rates and benefit enquiries, by telephone, face to face, correspondence and email. Taking payments using the corporate e-payment system, entering information on to the council tax and benefits system, scanning and indexing of documents using the corporate document management system and using other relevant back office systems to deliver excellent customer services and responding to customer enquiries at first point of contact.
You will be a strong team player and have extensive relevant knowledge and previous experiences of working in a Local Government Customer Service/Contact Centre. Excellent communication and listening skills are a must, together with the ability to confidently deal with people at all levels, including outside specialist agencies. Assertive and calm under pressure, you will be able to demonstrate the Council's Core Values: Put customers first, Innovate and Improve, and Have respect for everyone.
Full details of the post are available in the attached Job Description & Person Specification.
For an informal conversation,please contact Claire Peek (Interim Contact Centre Manager), on 01543 308000, or by email to claire.peek@lichfielddc.gov.uk.
Supporting documents
Job Description & Person Specification - Customer Service Specialist Advisor
Company
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Working for us
We serve a population of around 100,000 residents within Lichfield and the district. Lichfield itself is a small cathedral city located 20 miles just north of Birmingham.
We are one of the district’s largest employers and offer a range of fulfilling job opportunities. Our team is at the very heart of our council - everyone, whatever their role, contributes to delivering great services to our local community. We are committed to equality and diversity, and work to ensure that our workplaces and our services are accessible to all. To see our full range of services , visit www.lichfielddc.gov.uk/ourservices and search careers for more information on how we work together to make Lichfield a great place to live and work.
We very much hope that you will want to become part of our team as we move forward and modernise our services.
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- Website
- http://www.lichfielddc.gov.uk/
- Telephone
- 01543 308000
- Location
-
Lichfield District Council
Frog Lane
Lichfield
Staffordshire
WS13 6YU
United Kingdom
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