Local Authority Programme Manager
Act on Energy is a fast growing and dynamic regional energy advice charity. We are currently looking for a driven and dynamic Programme Manager to line manage our growing affordable warmth team of Project Officers and Energy Advisors.
We are on a mission to put our customers at the heart of everything we do, so if you feel you would like to be part of our journey then carry on reading.
Affordable warmth – What is it?
Our affordable warmth team help to deliver a comprehensive range of programmes and schemes on behalf of local authorities across our regions. Advice and support is delivered by a team of qualified energy advice specialists who run our freephone service and this is complemented by our project team including our community development workers. All driving awareness and interest in our service through the delivery of community events, drop in sessions, home visits and training sessions for organisations we work with.
This role offers ambitious applicants a fantastic opportunity to make their mark and put our service front and centre in the minds of households and key stakeholders across the region.
Still interested? Here’s a little bit more about what we are expecting from the successful applicant
Duties & Responsibilities
- Line manage 4 – 6 Energy Advisors, providing clear direction, assistance and support, and ensuring we offer customers information and assistance focused to a high standard and focused on client’s needs.
- Deal with complex or escalated customer enquiries or issues, such as difficulties accessing funding or safeguarding concerns, including handling phone calls and home visits.
- Manage our affordable warmth programmes such as Warm and Well in Warwickshire, Keeping Coventry Warm, ensuring all aspects of these projects are delivered to a high standard, building strong relationships with partners in the Health Sector, Local Authorities and with other funders to build our service delivery further.
- Manage the Service Level Agreements for Local Authorities to deliver their obligations under the Home Energy Conservation Act. This includes HECA reporting for each of the local authorities.
- Work collaboratively with other AOE staff managing projects in the region, to ensure Advisors are fully briefed and able to deliver against project targets.
- Chair Team Meetings.
- Deliver training and awareness sessions with front line workers and service users, particularly on the links between Health and Housing, and in general to promote our service.
- Be an experienced line and project manager, with an excellent track record.
- Have excellent knowledge around home energy efficiency, including awareness of the funding routes available to clients.
- In a work capacity, have worked on behalf of vulnerable people in complex situations.
- Be solutions focused, pragmatic and adaptable.
- Demonstrate a clear commitment to furthering an understanding of Health and Housing linkages amongst stakeholders, and to building future opportunities. Work experience in either the energy or local authority sectors, or ideally both, would be an advantage.
- Strong analytical and presentational skills, with the ability to articulate complex energy efficiency issues to non-specialists and communicate our client’s situations sensitively and expressively.
- Ability to use Microsoft tools such as Teams & Excel effectively, and gain skills using our new Microsoft Dynamics software.
- Excellent reporting skills
- Show a commitment to our core values.
It is desirable that you have:
- Good general knowledge of energy infrastructure in UK
- Experience of working in, or in support of, local or other statutory authorities
In addition to the above we are also looking for:
- Enthusiasm and commitment to environmental and social welfare objectives
- Problem solving
- Planning and organising
- A flexible, dynamic and creative approach
- Other IT skills
On the job training and support will be provided to you. There will be opportunities to
attend short training courses and potentially gain qualifications as needed.
Ok, So now we know you’re really interested - what are the next steps?
We would naturally love to hear from you if you can show us why you feel you are a great fit for this role. To do this, we will need you to send us your CV outlining your work history and achievements date and covering letter stating clearly how you feel you meet the requirements of the role.
Please ensure that you evidence as many of the above criteria as possible as we will use this to assess if we can take you forward to interview stage.
Our TERMS OF EMPLOYMENT
Local Authority Programme Manager – Affordable warmth
Band E £27,829 - £30,718
37.5 hours per week – Permanent position
Head of Local Authority Delivery
Subject to six month probationary period
Holiday: 25 days per annum plus bank holidays
Workplace Pension Scheme
HOW TO APPLY
Please send a CV and covering letter to Angela Eason, Head of Local Authority delivery
firstname.lastname@example.org by 5pm on Friday 13th August 2021
Interviews will be held week commencing 23rd August 2021, face to face *subject to covid regulations or online.
For an informal discussion about this role please contact email@example.com